Case study · 2026
Greenland Cafe-Bar is a family cafe serving Georgian and Adjaran food in Gonio, near Batumi. We built a site where guests place orders themselves in any of three languages. The kitchen gets each order in Telegram and on the order board, which shows which orders are accepted, which are being cooked and which are already on the way. The owner changes the menu, opening hours, delivery areas and fees in the admin panel, without a developer.
Gonio · Adjara
Adjaran cooking in a green garden by the sea
A family cafe in Gonio, five minutes from the beach. Order delivery or pickup online — or grab a table and order by QR. We cook daily 09:00–23:00.
Greenland Cafe-BarGonio · AdjaraThree ways to order
Across Gonio within a 2.4 km radius. Minimum order 30 ₾.
We'll have it ready — collect it at the garden entrance, no waiting.
Scan the QR at your table and order without getting up.
Reviews
Ratings from Google and Tripadvisor, and a few words from people who've been.
Amazing, hospitable staff. Both European and Georgian cuisine, several breakfast options. Every dish was made with love.
Great cafe, always busy. The cooking is delicious and homey, the portions are big and the menu is huge…
The ajapsandali and the other dishes we ordered were very tasty. The shashlik was the best I have had in Georgia.
Delivery & pickup
We deliver across Gonio within 2.4 km of the cafe. Beyond that — pickup or a table in the garden.
01 / The problem
The cafe used to take delivery orders by phone and on WhatsApp. In a chat, the address, the dishes and the time usually arrive in separate messages, mixed in with questions about whether the cafe is open and whether it delivers to a given address. Someone on staff pieces the order together, asks for what is missing and adds up the total by hand.
When orders pile up, messages scroll out of view and an order is easy to miss. And after a shift change, the new shift can’t tell which orders the previous one has already accepted.
The cafe needed guests to place orders on its own site, with no delivery app taking a cut of every sale, and the kitchen to see every order and what stage each one is at.
Guests fill in the order on the site themselves, so staff no longer have to piece it together from messages.
02 / How ordering works
The steps below follow one example: a guest orders two khachapuri for delivery at 19:30. There is no sign-up: a name and a phone number are enough to order. If the guest signs in with Google or Telegram, the site remembers their addresses and order history.
02 / How ordering works01 / 08
The home page has photos of the cafe, Google and Tripadvisor ratings, opening hours and a map of the delivery zone, the area the cafe delivers to. The guest doesn’t have to ask about any of this in a chat.
Гонио · Аджария
Аджарская кухня в зелёном дворике у моря
Семейное кафе в Гонио, пять минут от пляжа. Закажите доставку или самовывоз онлайн.
03 / Cafe website
Guests see opening hours, the delivery zone and fee, and the minimum order on the home page, so staff don’t have to answer these questions in messages.
Gonio · Adjara
Adjaran cooking in a green garden by the sea
A family cafe in Gonio, five minutes from the beach. Order delivery or pickup online — or grab a table and order by QR. We cook daily 09:00–23:00.
Greenland Cafe-BarGonio · AdjaraThree ways to order
Across Gonio within a 2.4 km radius. Minimum order 30 ₾.
We'll have it ready — collect it at the garden entrance, no waiting.
Scan the QR at your table and order without getting up.
Reviews
Ratings from Google and Tripadvisor, and a few words from people who've been.
Amazing, hospitable staff. Both European and Georgian cuisine, several breakfast options. Every dish was made with love.
Great cafe, always busy. The cooking is delicious and homey, the portions are big and the menu is huge…
The ajapsandali and the other dishes we ordered were very tasty. The shashlik was the best I have had in Georgia.
Delivery & pickup
We deliver across Gonio within 2.4 km of the cafe. Beyond that — pickup or a table in the garden.
04 / The cafe’s side
The order board is a browser page that sorts every order by stage, from new to on the way. The kitchen needs only this page and a phone with Telegram: no extra software or equipment.
04 / The cafe’s side01 / 06
The bot posts the whole order to the cafe’s staff chat: the number, delivery or pickup, the time, the total, the guest’s name and phone, the address with the courier note, the dishes and the guest’s comment. A link in the message opens the order board.
Новый заказ GR-4QX2M
Самовывоз · 21 ₾ · наличные
Время: как можно быстрее
17:59
05 / What the owner edits
In the admin panel the owner edits the menu and dish photos, delivery zones, opening hours, contacts, the photos and text at the top of the home page, and decides which staff can sign in to the panel.
05 / What the owner edits01 / 06
A dish’s name and description are written in Russian, English and Georgian. A new dish can go up in one language and be translated later: until then guests see the name in the language it was entered in.
Панель кафе
Владелец
Хачапури по-имеретински12 ₾В наличии
Хачапури по-мегрельски16 ₾В наличии
Хачапури по-аджарски14 ₾В наличииStaff names and analytics figures on the panel screens above are made up for illustration.
06 / What the business gets
The menu, prices, delivery zone and opening hours are on the site, and the guest enters the address, time and phone number, so there is nothing left to ask.
The site prices the dishes from the menu and adds the delivery fee for the guest’s zone. Nobody on staff has to add up totals or check prices.
Every order on the board shows its stage and waiting time. It stays there even if the Telegram message didn’t arrive, and it is still there after a shift change.
For a scheduled order the board shows when to start cooking, and for delivery it allows for the drive too.
The owner saves a new dish, price or photo in the panel. No developer is needed, and there is no fee for each change.
Orders come in through the cafe’s own site with no middleman, so no share of the sale goes to anyone else.
07 / Reliability
Anyone who knows their way around a browser can change the prices on a page they have open. So the site recalculates the total and checks the delivery terms itself every time.
The site accepts only the chosen dishes, variants and quantities from the guest. Prices, variant surcharges and the delivery fee come from its own database, so nobody can pay less than the menu says.
The order total always matches the menu prices.
The site checks the address against the delivery zones once more and takes the minimum order and the delivery fee from the zone the address falls in.
An order outside the zone or below the minimum never reaches the kitchen.
08 / Scope
09 / Honestly
The site already takes orders, but some features aren’t connected or filled in yet.
There is no card payment yet: guests pay cash on delivery or pickup. A payment provider still has to be connected, and at checkout “Card online” is marked “soon”.
The site doesn’t store the guest’s comment on the order, such as an allergy: it arrives only in the Telegram message and isn’t on the board. Chosen variants, such as size, work the other way round: they don’t reach Telegram and show only on the board.
Calling a courier from a third-party service, Wolt Drive or Yandex Delivery, is built into the panel but switched off: there is no connection to either service yet, and it isn’t known whether they deliver to Gonio.
There are no QR codes on the tables yet, although the home page already offers ordering by QR at a table. A guest sitting in the cafe orders on the site and types in the table number by hand.
There is no search or filtering in the menu. The panel has fields for allergens and nutrition, but no dish has them filled in yet.
The dish photos on the menu are stock images for now. The owner can replace them with the cafe’s own shots in the panel.
There are no promo codes or discounts, and no loyalty programme.
The site still runs on a temporary address: it hasn’t moved to the cafe’s own domain yet.
A site like this suits any place with its own delivery or pickup: a cafe, a restaurant, a bakery. Checkout, the order board and the owner’s panel carry over unchanged, and the menu, delivery zones and staff roles are set up around your business. The first conversation is free: we will go through how you take orders now and tell you what you actually need.